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Training Specialist
2 months ago
Excelloit Consultancy Services is seeking a skilled Trainer to join our team. As a Trainer, you will play a crucial role in supporting our Account in all aspects of Training, Personal Development, Learning Support, Learning Research, and the creation and development of training material.
Key Responsibilities:- Deliver Training: Deliver training to all areas of the business from New Hire entrants up to Management level.
- Training Tracking: Maintain and update the training tracking system ensuring it is used to its full potential to the benefit of the business.
- Training Material: Maintain and update PLSC specific training modules and material, ensuring that the content of the Induction/New Hire Program and all other training modules is relevant and accurate in line with business process changes and client requirements.
- Training Design: Design and deliver new and revised product and application specific training in relation to Business needs, Operational and Procedural changes and Annual Legislation Refreshers.
- Training Support: Support areas of Training and Development by contributing ideas and suggestions for ongoing improvement in line with business goals.
- Training Communications: Create and distribute Training Communications to staff on changes and new practices using Moodle functionality.
- Training Records: Update New Hire and existing staff training records in line with Quality Compliance.
- Training Evaluation: Evaluate training sessions and discuss areas for continuous self-improvement with the Management Team.
- Experience: Experience in a training role for a minimum of 2 years.
- Business Background: Worked in a Contact Centre or Large multi–Department Business.
- Teaching Methodologies: Understanding of effective teaching methodologies and tools.
- Training Techniques: Willingness to keep abreast of new training techniques.
- Data Analysis: The ability to use data and feedback and turn into actions for continuous development of training.
- Stakeholder Relationships: The ability to build solid stakeholder relationships across the business.
- Presentations: Present information to the Senior Leadership team on a regular basis to inform on training progress, including Induction and ongoing training.
- Technical Skills: Proficient in MS Office (esp. Powerpoint); e-learning software is a must.
- Communication Skills: Phenomenal communication, presentation, and public speaking skills.
- Organizational Skills: Organizational and time management abilities.
