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Training and Development Specialist
2 months ago
Role: Trainer
Rate: £26,000
Duration: 6 month contract then full time permanent
Location: Newcastle – NE27 0BY
Job Description:
We are seeking a highly skilled and experienced Training and Development Specialist to join our Training Team at Cpl Life Sciences. As a key member of our team, you will be responsible for delivering high-quality training programs to support the growth and development of our employees.
About the Role:
- Deliver training to all areas of the business from new hire entrants up to management level.
- Maintain and update the training tracking system ensuring it is used to its full potential to the benefit of the business.
- Maintain and update PLSC specific training modules and material, ensuring that the content of the Induction/New Hire Program and all other training modules is relevant and accurate in line with business process changes and client requirements.
- Design and deliver new and revised product and application specific training in relation to business needs, operational and procedural changes and annual legislation refreshers.
- Support areas of Training and Development by contributing ideas and suggestions for ongoing improvement in line with business goals.
- Create and distribute Training Communications to staff on changes and new practices using Moodle functionality.
- Update New Hire and existing staff training records in line with Quality Compliance.
- Evaluate training sessions and discuss areas for continuous self-improvement with the Management Team.
Requirements:
- Experience in a training role for a minimum of 2 years.
- Worked in a contact centre or large multi-department business.
- Understanding of effective teaching methodologies and tools.
- Willingness to keep abreast of new training techniques.
- The ability to use data and feedback and turn into actions for continuous development of training.
- The ability to build solid stakeholder relationships across the business.
- Presentation information to the Senior Leadership team on a regular basis to inform on training progress, including Induction and ongoing training.
- Proficient in MS Office (esp. PowerPoint); e-learning software is a must.
- Phenomenal communication, presentation and public speaking skills.
- Organizational and time management abilities.
Work Environment:
The role will be permanently office based. We try to have fun, with quizzes, competitions and challenges where we raise funds for our chosen charities/good causes. It's more challenging at the moment, but we're making use of tools such as Microsoft Teams and Workplace to stay connected and get involved.
What We Offer:
- Competitive salary
- Competitive benefit package consisting of private medical insurance, gym membership discounts, contributory pension scheme plus lots more.
- Mental health first aider's support
- Plus, a lot more on offer.
