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Commercial Claims Strategy Manager

2 months ago


Leicester, Leicester, United Kingdom Hastings Direct Full time
Position Overview:

As a pivotal member of our team, you will take on the role of Commercial Claims Strategy Manager, focusing on the Indemnity sector. This position is designed for a dynamic individual who can navigate the complexities of claims management while driving strategic initiatives.

Key Responsibilities:
  • Assist in the formulation and implementation of our technical strategy for the Indemnity Team, utilizing data analytics and modeling to identify customers at risk of indemnity breaches.
  • Contribute to the forecasting and budgeting processes within claims, ensuring effective management of performance metrics critical to the customer experience.
  • Devise strategies to mitigate market and competitor risks while seizing potential opportunities for growth.
  • Identify avenues for performance enhancement and develop robust business cases for necessary changes within the claims process.
  • Support the optimization of commercial strategies, proactively addressing challenges related to contractual breaches and negative customer behaviors.
  • Foster and maintain strong relationships with stakeholders across various functions to ensure cohesive operations.

Desired Skills and Experience:
  • Proven experience in handling motor claims, with a comprehensive understanding of indemnity laws, including the Road Traffic Act and relevant agreements.
  • Strong commercial insight, with a solid grasp of claims mechanics and breach processes.
  • Innovative mindset with a proactive approach to identifying opportunities for improvement and overcoming challenges.

What We Offer:

Joining Hastings Direct means embracing a unique approach to business, centered around our 4Cs principles: colleagues, customers, company, and community. We are committed to providing our team with the necessary support, training, and development to thrive.

In addition to a competitive salary and car allowance, we offer:

  • A flexible working environment that promotes a healthy work-life balance.
  • An annual performance bonus based on both company and individual achievements.
  • Comprehensive health and wellness benefits, including private medical insurance and mental health support.
  • A generous leave policy with options for additional time off.

Our Commitment:

At Hastings Group, we pride ourselves on being an equal opportunity employer, welcoming applications from all qualified individuals regardless of their background. We are dedicated to creating a diverse and inclusive workplace where everyone can thrive.