Claims Commercial Manager

3 weeks ago


Leicester, Leicester, United Kingdom Hastings Direct Full time
Job Title: Claims Commercial Manager

At Hastings Direct, we're seeking a skilled Claims Commercial Manager to join our team. As a key member of our engineering team, you'll play a crucial role in driving our growth and success.

Key Responsibilities:
  • Develop and implement a steerage model to ensure repair vs total loss decisions are based on the best indemnity and customer outcomes.
  • Contribute to and execute an engineering strategy that delivers engineering services at the lowest appropriate and class-leading cost.
  • Use data to enable fast and effective decision making for the whole team, identifying and mitigating risks associated with all changes and recommendations.
  • Build key stakeholder relationships to facilitate the smooth implementation of change.
  • Continuously strive to conduct as much engineering as possible internally, while managing the performance and costs of external engineering suppliers.
  • Lead a re-rating of our know your opponent intelligence, working with claims colleagues to ensure that any KYO strategy lands.
Requirements:
  • Knowledge and experience of the UK Motor repair market, including a good understanding of claims and risk management principles and practices.
  • A technical understanding of the principles of motor body repair methods and knowledge of motor insurance/subrogation.
  • Strong commercial acumen, especially around cost mitigation, and comfortable with innovation and disruption, while evolving current practices.
What We Offer:

We're proud to offer a range of benefits and perks, including:

  • An attractive salary based on experience, plus car allowance.
  • Flexible working arrangements, including hybrid working options.
  • A competitive bonus scheme, based on individual and company performance.
  • Private medical insurance, pension contribution matching, and life assurance cover.
  • A range of financial wellbeing support, including discounts and cashback at everyday retailers.
  • A mental wellbeing program, including access to a mental health app and colleague assistance program.

We're an equal opportunities employer, committed to creating a diverse and inclusive workplace. If you're passionate about delivering excellent customer outcomes and driving business growth, we'd love to hear from you.



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