Customer Service Representative
1 month ago
Our client is a leading pub company that owns a substantial estate of tenanted and leased pubs across the UK.
We are focused on helping our licensees succeed, providing essential support and resources to effectively run their businesses.
Key Responsibilities- Promote and sell key brands to ensure licensees have the best product range for their customers.
- Encourage licensee engagement with our online ordering platform and provide support to use it efficiently.
- Handle incoming calls and digital communications from licensees, internal colleagues, distribution companies, and suppliers.
- Provide friendly, professional, and supportive front-line service to licensees.
- Manage tasks related to the drinks supply chain, such as order/line failures, picking failures, stock management, and reporting faulty stock.
A successful Customer Support and Sales Advisor should have:
- Proven experience in customer support, with a demonstrated ability to manage customer relationships, preferably in a sales or support role.
- A customer service focus, with a willingness to go the extra mile to support licensees, colleagues, and the team.
- Technical skills, including experience with Excel and an aptitude for learning new systems and processes.
We offer a competitive salary, opportunities for professional development and advancement, and a chance to work in the exciting leisure, travel & tourism industry.
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