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Key Account Manager
2 months ago
About the Role
The Key Account Manager will be a trusted partner to our core customers and build multi-level relationships with the key stakeholders. They will approach these relationships with the mutual goal of achieving above-market growth by leveraging our unique differentiated products, brand position, and powerful business model.
Key Responsibilities
- Deliver top-line revenue targets by leveraging our unique multi-brand offsite solution, whilst strategically protecting the profitability of the business.
- Foster effective relationships with all relevant stakeholders (internal and external).
- Act as a conduit for our business to interact at every level with these accounts to ensure that we are a built-in supplier and partner to their businesses.
- Pro-actively seek new market opportunities to grow ITW's business.
- Utilise an entrepreneurial and aggressive growth mindset, to accelerate and execute data-driven opportunities for new business and product basket expansions.
- Learn and deliver our Value Propositions on products, software and brand, utilising our extensive differentiation to drive best in class margins and positions.
- Identify and feedback customer pain points for new product innovation pipeline, contributing insights from customers and working with Product teams to drive longer-term projects forward via our customers.
- Pro-actively work with other departments to ensure we are delivering the very best customer service to our most important accounts.
- Embody the ITW core principles of Integrity, Simplicity, Trust, Respect, Shared Risk acting as true ambassadors for all Offsite brands.
Requirements
- Evidence of strategic Key Account Management within current or previous positions.
- A proven record in growing sales and profitability.
- Proven ability to network and build strong professional relationships.
- Ability to deliver results.
- Ability to say 'no' and drive simplicity in the business.
- Collaborative in nature and able to achieve goals through influence not force.
- Excellent communication and interpersonal skills with strong presentations skills.
- Good computer skills with a strong knowledge of Microsoft Office Suite.
- Strong commercial business acumen.
- Ability to be flexible and adaptable in a changing environment.
- Ideal, but not essential knowledge and experience of the Roof, Floor and Timber Frame industry in the UK.
Additional Requirements
- Prepared to travel domestically and internationally as required.
- Flexibility with working hours as required.
