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Housekeeping Team Leader
2 months ago
Job Summary:
We are seeking a highly motivated and experienced Housekeeping Team Leader to join our team at Warner Leisure Hotels. As a key member of our housekeeping team, you will be responsible for ensuring the smooth operation of our housekeeping department and providing exceptional customer service to our guests.
Key Responsibilities:
- Lead and motivate a team of housekeeping staff to ensure high standards of cleanliness and customer satisfaction.
- Develop and implement effective housekeeping procedures to ensure efficient and effective use of resources.
- Monitor and maintain high standards of cleanliness and customer satisfaction, identifying areas for improvement and implementing changes as necessary.
- Collaborate with other departments to ensure seamless delivery of services and excellent customer experience.
- Manage and maintain accurate records and reports, including cleaning schedules, inventory, and customer feedback.
- Develop and implement training programs to enhance the skills and knowledge of housekeeping staff.
- Ensure compliance with company policies and procedures, including health and safety, quality, and customer service standards.
Requirements:
- Proven experience in a similar role, with a strong track record of leadership and team management.
- Excellent communication and interpersonal skills, with the ability to motivate and inspire a team.
- Strong problem-solving and analytical skills, with the ability to identify and implement solutions to improve efficiency and effectiveness.
- Ability to work effectively in a fast-paced environment, with a strong focus on customer satisfaction and quality.
- Knowledge of housekeeping procedures and protocols, with a strong understanding of cleaning schedules, inventory management, and customer feedback.
- Ability to develop and implement training programs to enhance the skills and knowledge of housekeeping staff.
- Strong attention to detail, with a focus on maintaining high standards of cleanliness and customer satisfaction.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career advancement and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
