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Administrative Support Officer

3 months ago

Barrow, Cumbria, United Kingdom University Hospitals of Morecambe Bay NHS Trust Full time

Position Overview

We are pleased to announce an opportunity for an Administrative Support Officer to join our dedicated team.

In this role, you will be instrumental in managing and organizing the maternity Electronic Patient Records (EPR) referral process, facilitating the scheduling of appointments for new pregnancies and transfers of care.

The ideal candidate will demonstrate the ability to work independently while coordinating activities to ensure a seamless service for our users.

You will be expected to maintain a friendly and professional demeanor when interacting with the public and staff, handling sensitive and confidential information with care and empathy.

Key Responsibilities

Your responsibilities will include, but are not limited to:

  • Delivering comprehensive clerical assistance to clinical services.
  • Scheduling appointments for service users in clinics.
  • Responding to telephone inquiries regarding the referral process and assisting patients in navigating and completing the process.
  • Reaching out to service users without internet access to assist them in completing referral forms.
  • Ensuring timely access for patients to initial pregnancy appointments with the appropriate midwife.
  • Inputting data into computerized systems as required.
  • Providing clerical support to the Community Midwifery team as needed.

About Our Organization

Our operations span three primary hospitals, offering a wide range of General Hospital services, including full Emergency Departments and various Consultant-led services.

We are committed to fostering an inclusive environment that celebrates diversity and actively works to eliminate discrimination, reduce health inequalities, and promote equal opportunities for all colleagues and patients.

Our focus is on enhancing the health and wellbeing of our workforce, improving the quality of their working life, and valuing their contributions to high-quality patient care.

This position is particularly appealing to those seeking full-time employment within an organization that prioritizes a healthy work-life balance.

Additional Information

For further details regarding the responsibilities and requirements of this role, please refer to the Job Description and Person Specification available in the supporting documents section. More information about our organization can be found on our website.

Required Qualifications

Essential

  • Proficient understanding of general office equipment, including computers and fax machines.
  • Familiarity with clerical and administrative systems and processes.
  • Recent experience with Microsoft 365.

Desirable

  • Previous experience in a healthcare environment.
  • Clerical experience in a similar organization.

Educational Background

Essential

  • Strong numeracy and literacy skills.
  • A solid general education.
  • Prior administrative experience.

Desirable

  • ECDL or equivalent certification.
  • RSA 1 & 2 or equivalent qualifications.
  • Customer Care qualification or equivalent.