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IT Support Specialist
2 months ago
About the Role:
Couno ® IT Solutions is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our Service Desk, you will play a pivotal role in delivering exceptional IT support and building strong client relationships.
Key Responsibilities:
- Provide advanced IT support with a strong emphasis on delivering a premium service, ensuring clients receive top-tier assistance.
- Engage with clients in a professional, consultative manner, fostering strong, long-term relationships through trust and exceptional customer service.
- Collaborate with clients during onboarding processes and coordinate installation dates, providing assurance and expert guidance.
- Educate and train clients and junior team members on advanced IT solutions, imparting knowledge, and insights.
- Perform administrative and assume project responsibilities as assigned.
Requirements:
- A strong background in technical support roles, with several years of experience, preferably within an MSP environment.
- Proficiency in Windows Desktop Operating Systems (e.g., Windows 10/11)
- Advanced understanding of IT concepts, including Windows Server, Active Directory, DNS, DHCP, and related technologies.
- Proven expertise in Office 365 Administration, including Exchange, SharePoint and InTune
- In-depth knowledge of network fundamentals (TCP/IP, DHCP, DNS, Routers, Switches, Firewalls, Wireless Access Points).
- Competency in Windows Server installations.
- Experience with Office 365 Exchange and SharePoint Migrations.
- Demonstrated ability to manage complex IT projects. Familiarity with Azure AD and advanced IT solutions.
About Couno ® IT Solutions:
Couno ® IT Solutions is a leading provider of premium technology solutions, dedicated to delivering exceptional service and building long-term partnerships with our clients. We are committed to excellence and strive for continuous improvement in everything we do.
