Reward Coordinator
2 months ago
About the Role:
Nando's is on a journey to create lasting happiness, making a difference to the lives of our people, customers, and communities. As a key member of our team, you will play a vital role in shaping our employee experience.
Key Responsibilities:
- Manage Reward Zendesk queries, ensuring timely resolution and escalation as required.
- Support the implementation of reward policies and guides, ensuring they are up-to-date with legislative changes.
- Develop and maintain project plans, ensuring the reward team is held accountable for actions in regular meetings.
- Maintain a Reward Comms calendar for the team.
- Manage the Partnership lists on a monthly basis, and carry out eligibility and voting administration.
Compensation and Benefits:
- Support the Reward Team in the implementation of annual processes.
- Coordinate benchmarking and grading processes, ensuring job descriptions are submitted clearly and succinctly.
- Conduct ad-hoc analysis and provide periodic Central Support insight.
- Responsible for annual salary survey submissions for Ops & CS.
Benefits Administration:
- Manage day-to-day benefits, including Life Assurance case management and AXA administration.
- Manage regular comms and Reward Gateway queries.
- Manage pension queries and escalate to payroll as required.
Key Stakeholders:
This role will interact with various departments, including People, Operations, Finance, and Technology.
Requirements:
- Ability to work independently and as part of a team.
- Desire to improve processes and find better ways of doing things.
- Excellent problem-solving skills, communication skills, and attention to detail.
- Highly organized with the ability to handle multiple tasks and prioritize or escalate as required.
- Naturally calm under pressure, able to distinguish the critical from the chaos.
- Open-minded and collaborative, with sound judgment.
- Experience working with Workday is ideal.
- Proficient in Microsoft Office Suite.
- Ability to handle sensitive and confidential information.
Nando's Culture:
We offer a culture with strong purpose and values, intent on contributing to positive cultural and societal change. Our environment is relaxed and informal, yet highly driven and ambitious. We strive to support every employee to be at their best and encourage individuality.
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