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Reward Coordinator
1 month ago
About the Role:
Nando\u0027s is on a journey to create lasting happiness, making a difference to the lives of our people, our customers, and the communities we work in. We pride ourselves on creating memorable experiences for everyone involved in Nando\u0027s.
Key Responsibilities:
- Manage Reward Zendesk queries within SLA\u0027s and escalate as required.
- Support the implementation of reward policies and guides, ensuring they are up to date with legislative changes.
- Ensure project plans are up to date and reward team are held accountable for actions in weekly meetings.
- Maintain a Reward Comms calendar for the team.
- Maintain the Partnership lists on a monthly basis, and carry out the eligibility and voting administration.
Compensation and Benefits:
- Support the Reward Team in the implementation of annual processes.
- Coordinate benchmarking and grading process – Ensure job descriptions are submitted clearly and succinctly, coordinate panels with key stakeholders and record decisions via system.
- Conduct ad hoc analysis as required and provide periodic Central Support insight.
- Responsible for the annual salary survey submissions for Ops & CS.
Benefits Administration:
- Day-to-day management of our benefits including Life Assurance case management, AXA administration, benefit windows for new joiners and any ad hoc changes throughout the year.
- Manage the regular comms and Reward Gateway queries.
- Manage pension queries and use relationship with payroll to escalate where required.
Key Stakeholders:
This role will touch into many different parts of the business, including:
- People team
- Operations
- Finance
- Technology
Requirements:
- Ability to work independently and as part of a team.
- Desire to improve processes and find a better way of doing things.
- Good problem solver with excellent communication skills and a keen eye for detail.
- Highly organised with the ability to handle multiple tasks and prioritise or escalate as required.
- Naturally calm under pressure, able to distinguish the critical from the chaos.
- Open-minded & collaborative, with sound judgment.
- Experience working with Workday is ideal.
- Proficient using Microsoft Office Suite.
- Can deal with sensitive and highly confidential information.
- Previous HR and Reward experience or knowledge not required but desirable.
About Nando\u0027s:
Nando\u0027s is a business that seeks to support every employee to be at their best, and encourage individuality. We have a strong purpose and values, intent on contributing to / driving positive cultural and societal change.
