Team Supervisor

3 weeks ago


Leeds, Leeds, United Kingdom Maximus Full time

Position Summary

Become a vital part of Maximus, a worldwide entity committed to delivering health and employment solutions. We are seeking a Team Supervisor to facilitate effective service delivery in our organization.

Key Responsibilities

  • Achieve contractual objectives for job placements and results
  • Ensure exceptional customer service levels
  • Assist the business manager and team members
  • Contribute to achieving operational and financial goals
  • Collaborate to exchange best practices
  • Mentor team members towards success
  • Handle customer inquiries and concerns

Qualifications

  • Minimum of 5 GCSEs, including English and Mathematics
  • Proven history of achieving KPIs or customer service benchmarks
  • Prior experience in team leadership is preferred
  • Qualification in Advice and Guidance is advantageous
  • Excellent communication and mentoring abilities
  • Capability to juggle multiple tasks effectively
  • Strong resilience and attention to detail

Essential Relationships

Internal: Employment Advisors, Trainers, Business Managers, etc.

External: Quality Assurance Teams, Job Centre Plus, Delivery Partners


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