Client Experience Manager

1 week ago

Leicester, Leicester, United Kingdom Bellrock Property and Facilities Management Full time

Client Support Administrator

Bellrock Property and Facilities Management harnesses technology to deliver exceptional service to our clients, providing them with peace of mind and a seamless experience. As a Client Support Administrator, you will play a pivotal role in ensuring our clients receive top-notch support by effectively managing and executing tasks aligned with their needs.

In this dynamic position, you will be the primary point of contact for our clients, providing proactive support and handling various administrative responsibilities to ensure their requirements are met with efficiency and precision.

As a Client Support Administrator with Bellrock Property and Facilities Management, you will:

  • Approve or reject red and amber assets based on client instructions.
  • Recognize when issues need to be escalated to the Account Manager or the client, ensuring timely resolution of any problems.
  • Promote a positive Health and Safety culture, ensuring any issues and areas of concern are escalated to the Account Manager and addressed.

If you're ready to be the driving force behind our business growth, share our success, and truly own your role as a Client Support Administrator, you'll need:

We embrace flexible working practices, offering our employees the opportunity to work from home or remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from our Leicester office, Monday to Friday, 8:30 am to 5:00 pm with a 1-hour lunch.

Upon joining Bellrock Property and Facilities Management, you can expect a comprehensive benefits package including:

  • 25 days annual leave plus bank holidays + 1 additional day as a thank you.
  • Salary exchange pension scheme.
  • Life cover.
  • Paid sick leave.
  • LifeWorks employee assistance and wellness program.
  • Enhanced maternity, paternity, and adoption leave.
  • Salary sacrifice schemes: Cycle to work and Techscheme.
  • Holiday purchase scheme of an additional 5 days per year.
  • Offers and discount scheme designed to save money on everyday shopping and essentials.
  • Refer a friend.

Empowering Your Success

If you join us, you'll find an inclusive workplace that recognizes your hard work, offers plenty of learning and development opportunities, flexible and hybrid working, and support for your wellbeing, as well as benefits that can make a difference to your life.

Our people are our passion, so we're all about empowering them to succeed. Job Type: Contract

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