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Student Experience Team Leader
2 months ago
We are seeking a highly motivated and caring individual to join our team as a Student Experience Team Leader. As a key member of our team, you will be responsible for delivering exceptional customer service and care to our students.
Key Responsibilities:- Support the day-to-day activities of the team, including delegating tasks and setting targets.
- Responsible for the safety and security of the building and the students whilst on duty.
- Support the training and development of your team members to help them reach their potential.
- Make sure your team provides a welcoming reception to all the students who call our building home.
- Accountable for your team's responsiveness to solving our students' problems.
- Work with managers and partners to support our students' wellbeing.
- Organise events to create and build an inclusive community.
- Proactively drive local sales activity against given targets.
- You are able to delegate tasks fairly, bearing in mind your team's strengths and weaknesses.
- You are hardworking and willing to get stuck in alongside your team.
- You are a confident operator ready to take the first step into leadership.
- You communicate effectively, by actively listening, making points logically, and by using appropriate language, tone, and gesture.
- You remain calm and focussed, even in difficult or pressurised situations.
- You have the ability to find a solution to a new situation or challenge.
- You are confident working both alone or as part of a team.
- You understand and respect the diversity of others' cultures, beliefs, and backgrounds.
- A discretionary annual bonus.
- 25 days' paid holiday and an annual holiday buying scheme.
- A generous pension scheme.
- Various benefits to support your health and wellbeing.
- Enhanced Family Leave.
- Lots of other great benefits.
