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Technical Support Specialist

2 months ago

StratforduponAvon, Warwickshire, United Kingdom Cast UK Limited Full time
Technical Support Engineer

Cast UK Limited is seeking an experienced Technical Support Engineer to join their team. As a key member of the technical support team, you will be responsible for delivering high-quality system and product support to customers.

Key Responsibilities:
  • Manage and resolve technical issues related to company products
  • Provide proactive, high-level customer service with commercial awareness
  • Support customers via phone, email, and remote connectivity
  • Collaborate with field sales at the system specification stage
  • Identify and promote training opportunities for customers
Requirements:
  • Experience working with technical customer support
  • Excellent communication skills, both written and verbal
  • Ability to stay calm under pressure and concisely articulate resolutions to problems to customers
  • Demonstrable problem-solving skills
  • Proficiency in IT systems
About Cast UK Limited:

Cast UK Limited is a leading executive consultancy providing national recruitment solutions to both clients and candidates. We specialize in HR, procurement, buying, supply chain, and logistics, with a team of experts who have a professional background specific to their recruiting sector.