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Technical Services Specialist

2 months ago

StratforduponAvon, Warwickshire, United Kingdom Brellis Recruitment Full time
About the Role:
We are seeking a Technical Services Specialist to play a key role in providing repairs, technical support and training at our site. The successful candidate will be responsible for:

• Providing training on devices, both on-site and remotely.
• Managing and organizing training sessions, keeping track of participant records.
• Performing repairs and servicing on products, including fault finding and component-level repairs.
• Ensuring service and repair processes are efficient and meet company standards.
• Handling customer queries, providing technical support by phone and email.

Responsibilities:
• Provide technical training to staff on site and remotely.
• Manage and organize training sessions to track participant progress.
• Perform repairs and maintenance on devices, including fault finding and component repair.
• Ensure all service and repair processes meet company standards.
• Provide customer support via phone and email, handling queries and concerns.