Bilingual Technical Support Specialist
7 hours ago
Job Title: Bilingual Technical Support Specialist
Estimated Salary: £30,000 per annum
We are seeking a highly skilled Bilingual Technical Support Specialist to join our team at Percepta LLC. As a key member of our support team, you will provide world-class technical support to our clients and their customers by utilizing your language skills, exceptional customer support experience, and technology-focused mindset.
About the Role:
- Act as a Single Point of Contact for UK and European customers across multiple channels.
- Deliver engaging customer support to a wide spectrum of audiences.
- Deal with general enquiries and provide product knowledge, expertise, and support in resolving all product technical issues.
Required Skills and Qualifications:
- Verbal and Written fluency in English and French to minimum HB2/C1 level, ideally C2.
- Excellent communication skills (written, verbal, and listening), interpersonal and soft skills.
- Practiced Contact Centre/Customer Service experience preferred, any transferrable experience considered.
What We Offer:
- 22 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years.
- Life Assurance 4 x annual salary.
- Contributory pension scheme.
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