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ERP Support Specialist
2 months ago
Job Title: ERP Support Specialist
Company: Cottrell Moore Ltd
Job Type: Full-time
Location: Kilburn
About Us: Cottrell Moore Ltd is a family-owned builders' merchant seeking a dedicated ERP Support Specialist to join their team.
Job Description:
ERP System Implementation Support:
- Assist in the configuration, testing, and deployment of the new ERP system.
- Coordinate with internal teams and external suppliers to develop user-friendly solutions.
- Troubleshoot and resolve issues during the implementation phase.
Training Module Development and Delivery:
- Develop training materials, including manuals, video tutorials, and online resources.
- Deliver training sessions, both in-person and online, ensuring all employees are proficient in the new ERP system's functionalities.
- Customise training sessions based on the specific needs of different departments.
Implementation Success Measurement:
- Design and implement assessment tools to measure the effectiveness of the training programs.
- Establish a feedback loop with staff to identify training needs and areas for improvement.
- Report training success metrics to senior management and suggest areas for improvement.
New Starter Induction Support:
- Collaborate with the HR team to ensure all new employees receive appropriate IT induction and are fully trained to use the new ERP system.
- Assist in creating and delivering onboarding materials that enable new starters to serve customers effectively using the new system.
IT Support and Maintenance:
- Provide day-to-day ERP support to staff, resolving technical issues and escalating more complex problems to senior ERP team members.
- Assist in maintaining the ERP system, including software updates, system backups, troubleshooting issues, and managing security and roles.
Requirements:
- Training and development experience.
- Software development experience (preferred but not essential).
- Strong problem-solving, planning, and analytical skills.
- SQL knowledge (preferred but not essential).
- Excellent communication and collaboration skills.
- Bachelor's degree in IT, Computer Science, Business Administration, or a related field.
- Understanding of cross-functional teams within a business.
- Strong knowledge of ERP systems, preferably Intact IQ, and training methodologies.
- Up-to-date knowledge of technological trends.
Benefits:
- Salary: £30,000 - £35,000 per annum.
- 25 Days Holidays, plus your Birthday Day off.
- Pension (salary sacrifice) – up to 5% Company Contribution.
- Life Assurance.
- Staff Discount.
- Cycle to Work Scheme.
- Wider Wallet - Offers high street and online store discounts.