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ERP Support Specialist

2 months ago


Fortune Green, Greater London, United Kingdom Cottrell Moore Ltd Full time

Job Title: ERP Support Specialist

Company: Cottrell Moore Ltd

Job Type: Full-time

Location: Kilburn

About Us: Cottrell Moore Ltd is a family-owned builders' merchant seeking a dedicated ERP Support Specialist to join their team.

Job Description:

ERP System Implementation Support:

  • Assist in the configuration, testing, and deployment of the new ERP system.
  • Coordinate with internal teams and external suppliers to develop user-friendly solutions.
  • Troubleshoot and resolve issues during the implementation phase.

Training Module Development and Delivery:

  • Develop training materials, including manuals, video tutorials, and online resources.
  • Deliver training sessions, both in-person and online, ensuring all employees are proficient in the new ERP system's functionalities.
  • Customise training sessions based on the specific needs of different departments.

Implementation Success Measurement:

  • Design and implement assessment tools to measure the effectiveness of the training programs.
  • Establish a feedback loop with staff to identify training needs and areas for improvement.
  • Report training success metrics to senior management and suggest areas for improvement.

New Starter Induction Support:

  • Collaborate with the HR team to ensure all new employees receive appropriate IT induction and are fully trained to use the new ERP system.
  • Assist in creating and delivering onboarding materials that enable new starters to serve customers effectively using the new system.

IT Support and Maintenance:

  • Provide day-to-day ERP support to staff, resolving technical issues and escalating more complex problems to senior ERP team members.
  • Assist in maintaining the ERP system, including software updates, system backups, troubleshooting issues, and managing security and roles.

Requirements:

  • Training and development experience.
  • Software development experience (preferred but not essential).
  • Strong problem-solving, planning, and analytical skills.
  • SQL knowledge (preferred but not essential).
  • Excellent communication and collaboration skills.
  • Bachelor's degree in IT, Computer Science, Business Administration, or a related field.
  • Understanding of cross-functional teams within a business.
  • Strong knowledge of ERP systems, preferably Intact IQ, and training methodologies.
  • Up-to-date knowledge of technological trends.

Benefits:

  • Salary: £30,000 - £35,000 per annum.
  • 25 Days Holidays, plus your Birthday Day off.
  • Pension (salary sacrifice) – up to 5% Company Contribution.
  • Life Assurance.
  • Staff Discount.
  • Cycle to Work Scheme.
  • Wider Wallet - Offers high street and online store discounts.