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Customer Service Case Manager
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Customer Service Case Manager
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Customer Care Case Specialist
3 months ago
Position: Customer Service Case Manager
Compensation: £25,000 - £29,562 per annum (Depending on experience)
Work Arrangement: Hybrid (Post-probation period)
Training: Comprehensive training provided.
Welcome to the realm of global medical assistance, where you will represent esteemed travel insurance brands, assisting policyholders across the globe.
About Charles Taylor Assistance: We are a premier global provider of medical assistance, travel risk management, and claims processing services. Each year, we support millions of customers and handle a significant volume of travel claims.
As a Customer Service Case Manager, you will serve as a vital contact point, collaborating with a team of medical and travel experts to aid customers facing health issues or injuries while traveling.
Your responsibilities will include:
- Evaluating insurance coverage, coordinating and financing medical care, transportation, and lodging.
- Engaging a worldwide network of agents and suppliers to deliver local solutions, facilitate repatriations, and execute medical evacuations.
Our Customer Service Case Managers come from diverse backgrounds, united by shared values of care, empathy, and a commitment to outstanding customer service.
Successful candidates will exhibit:
- A compassionate demeanor in customer interactions, showcasing understanding and sensitivity to their needs.
- Resilience and a diverse skill set to effectively manage challenging and emotional situations.
- The ability to work collaboratively within a team and independently, accommodating various shifts, including weekends and holidays.
- Proficient typing skills and a solid educational background or equivalent experience.
- Calmness under pressure, strong problem-solving abilities, and excellent interpersonal skills, coupled with an empathetic nature.
- Eligibility to live and work in the United Kingdom.
- Compliance with basic DBS and financial background checks.
Training and Support: To facilitate your transition into this role, we provide extensive training and guidance, including:
- 6 weeks of full-time training, even for part-time candidates, consisting of 4 weeks of classroom instruction followed by 2 weeks of observation and mentoring.
- Systems training to familiarize you with our specialized platforms.
- Ongoing support to help you transition to independent call handling.
Salary and Benefits:
- Annual salary range of £25,000 - £29,562.
- 28 days of leave, including bank holidays, with an incremental holiday plan.
- Excellent opportunities for professional development and career advancement.
- Contributory pension scheme.
- Health Cash Plan valued at £1700 annually.
- Additional compensation for proficiency in foreign languages.
- Employee rewards program for family and friends.
- Worldwide family travel insurance (subject to qualifying criteria).
- Discounts on home and motor insurance.
