E-commerce Sales Support Specialist
4 weeks ago
Job Title: Sales & Operation Assistant
Company: Fire Design Solutions
Overview: The Sales & Operation Assistant at Fire Design Solutions will be instrumental in aiding the Operations Manager to facilitate the efficient functioning of the online retail platform. Key responsibilities encompass managing product listings, overseeing inventory levels, processing customer orders, and delivering outstanding customer service. Effective collaboration with departments such as Logistics, Marketing, and E-commerce is vital to enhance sales processes and contribute to the overall success of the e-commerce venture.
Key Responsibilities:
- Product Management:
- Develop and sustain product listings
- Ensure the precision of product details
- Coordinate with suppliers for product information
- Conduct periodic reviews of product listings
- Order Processing:
- Accurately and promptly process customer orders
- Communicate order updates to customers
- Oversee order fulfillment procedures
- Inventory Management:
- Maintain precise inventory documentation
- Collaborate with logistics teams for inventory requirements
- Implement inventory oversight measures
- Sales Support:
- Assist Marketing and E-commerce teams with sales analytics
- Provide insights on customer preferences
- Collaborate on marketing initiatives
- Technical Support:
- Resolve technical challenges
- Coordinate with IT support for platform enhancements
Requirements:
- Demonstrated experience in sales support or customer service
- Familiarity with e-commerce platforms and order management systems
- Strong attention to detail and organizational capabilities
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office Suite
- Understanding of digital marketing and SEO concepts
Benefits:
- Competitive salary and performance incentives
- Comprehensive Health Insurance
- Opportunities for career advancement
- Dynamic work environment focused on innovation
- Life and Income Protection Insurance
- Annual leave and employee discount programs
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