Payroll Specialist

2 weeks ago


Cardiff, Cardiff, United Kingdom LegalAndGeneral Full time

About Legal & General

Legal & General is a leading financial services group and major global investor, recognized for its commitment to building a better society.

Your Role: Payroll Subject Matter Expert

We are seeking a highly skilled Payroll Specialist to join our Retail functions. As a Subject Matter Expert (SME), you will play a pivotal role in ensuring accurate and timely payment to our valued customers.

Key Responsibilities:
  • Collaborate with the payroll leadership team to refine and enhance existing payment processes and systems, adapting to evolving requirements and industry changes. This includes defining business needs for system modifications, coordinating with project teams and vendors, and executing necessary project tasks.
  • Provide essential support to the Payroll Systems manager and Operations Manager during user testing and implementation of system changes. Effectively communicate these changes to the payroll team, Payment teams, and other relevant business areas, ensuring seamless transitions and continued customer service.
  • Become a trusted resource for colleagues by disseminating knowledge, conducting training sessions on procedures, and offering specialized technical support to internal clients. Proactively resolve complex payment issues by proposing solutions and leading dedicated efforts for intricate cases requiring focused attention.
  • Conduct meticulous transaction monitoring to safeguard both Legal & General and our customers from potential financial losses.
  • Authorize money out sign-offs and act as support/delegate for access and authorization limit requests as needed.
  • Champion the principles of Conduct Risk by embedding them into your daily operations, ensuring positive customer outcomes at all times. Design and execute business processes and internal controls within your role to deliver exceptional customer experiences and effectively manage Conduct Risk.
  • Drive process improvement initiatives by identifying areas for enhancement and collaborating within our agile framework to implement effective solutions that continuously elevate the customer journey.
  • Step into leadership roles (Grade 4 and above) in their absence, ensuring uninterrupted service delivery and project progression.
Qualifications:

We are seeking a highly motivated individual with proven expertise in payroll processing and a strong understanding of relevant regulations. Excellent communication, problem-solving, and analytical skills are essential for success in this role.



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