Senior Quality Assurance Manager
5 days ago
Job Title: Senior Quality Assurance Manager
Company: Wrightbus
Job Type: Full-time
Location: [Not Specified]
Job Description:
Overview:
The Senior Quality Assurance Manager will be responsible for developing and maintaining the Quality Management System (QMS) across the Company. This includes implementing and maintaining all relevant procedures, communicating with personnel on all levels of the business, and ensuring that all in-house systems and procedures are updated, revised, and modified to meet the needs of external certification bodies.
Key Responsibilities:
- Implement and maintain all relevant procedures described in the Quality Management System (QMS)
- Communicate with personnel on all levels of the business, internally and externally to the company, in relation to quality matters
- Ensure that all in-house systems and procedures are updated, revised, and modified to meet the needs of external certification bodies
- Respond to customer complaints, putting in place containment actions, full analysis, poka-yokes, and implementing short-term and long-term countermeasures
- Respond to warranty issues/field service issues, putting in place containment actions, full analysis, poka-yokes, and implementing short-term and long-term countermeasures
- Update quality documentation to carry forward lessons learned from quality concerns into new customer contracts
- Ensure that all necessary systems and procedures are in place to satisfy all customer requirements and audits
- Ensure that all tools are calibrated to an agreed schedule
- Supervision of QC and QA personnel
- Reduction of costs caused by poor supplier quality
- Introduce new systems and procedures where appropriate
- Act as a change agent in respect of spreading the quality message across the company to alter attitudes, behavior, and work practices
- Train others in all aspects of the quality system and application of procedures
- Undertake internal audits of the QMS to an agreed schedule
- Approval of new suppliers via appropriate methods such as supplier audits
- Ensure that records are maintained for the designated time
- Analyzing data and identifying trends relating to non-conformances
- Report against agreed quality metrics monthly
- Setting/Managing the departmental budget
Requirements:
- Educational Attainments: HNC Mechanical Manufacturing Engineering
- Job Experience: Previous Quality Management System experience in the manufacturing industry
- Technical Skills: Ability to implement and maintain procedures within a QMS, Ability to liaise with 3rd Party Certification bodies, Ability to identify root causes and implement corrective and containment actions, Ability to conduct audits to an agreed schedule, Ability to analyze facts, data, and trends, Working knowledge of quality procedures and practices, Ability to update quality documentation to carry forward lessons learned, Working knowledge of continuous improvement, Working knowledge of Microsoft Office, ISO9001 Lead Auditor Training
- Leadership Skills: Ability to work as a member of a team and on your own initiative, Strong communication & problem-solving skills, Ability to meet tight deadlines, Ability to meet targets & work in a professional manner
- Circumstances: Flexible and adaptable, Willing to take on business travel
Desirable Criteria:
- Experience: Experience in the bus building industry
- Technical Proficiency: ISO14001 Lead Auditor Training
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