Customer Experience Manager
2 weeks ago
We are seeking a dedicated Customer Experience Manager to join our team at City Centre Recruitment. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our valued customers.
Key Responsibilities- Customer Experience Management: Take full ownership of the customer journey, ensuring a positive experience from initial enquiry through to order fulfilment.
- Enquiry Response: Provide prompt and comprehensive responses to all incoming customer enquiries.
- Order Monitoring: Proactively monitor orders, keeping customers informed of their status and addressing any issues that arise.
- Process Improvement: Identify opportunities to enhance the customer experience and implement improvements where possible.
- Collaboration: Work closely with other team members to ensure customer satisfaction and support the overall team objectives.
- Educational Background: 5 GCSE's, minimum A-C grade in English & Mathematics, or local equivalent.
- Communication Skills: Fluent in English with professional written and verbal communication skills.
- Customer-Centric Mindset: Experience in a fast-paced, customer-facing environment, with a strong focus on customer satisfaction.
- Time Management & Organization: Able to manage competing tasks and priorities effectively.
- IT Proficiency: Comfortable working with multiple IT/ERP systems.
- Attention to Detail: Strong administrative skills with a high degree of accuracy.
- Accountability: Hardworking with high levels of personal accountability.
- Problem-Solving: Able to use initiative and independent thinking skills to solve problems.
- Flexibility: Adaptable approach to work, with the ability to handle change effectively.
- Team Player: Strong team player with a genuine desire to support other team members
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Customer Experience Manager
5 days ago
Gillingham, Kent, United Kingdom City Centre Recruitment Full timeAbout the RoleWe are seeking a dedicated Customer Experience Manager to join our team at City Centre Recruitment. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our valued Focus account customers.Key ResponsibilitiesCustomer Experience Management: Take full ownership of...
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Customer Experience Manager
4 days ago
Gillingham, Kent, United Kingdom City Centre Recruitment Full timeAbout the RoleWe are seeking a dedicated Customer Experience Manager to join our team at City Centre Recruitment. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our valued Focus account customers.Key ResponsibilitiesCustomer Experience Management: Take full ownership of...
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KFC Team Member
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KFC Team Member
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Customer Service Manager
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Customer Service Manager
5 days ago
Gillingham, Kent, United Kingdom City Centre Recruitment Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Account Manager to join our team at City Centre Recruitment. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional customer service, and driving business growth.Key ResponsibilitiesCustomer Service:...
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Customer Service Manager
1 day ago
Gillingham, Kent, United Kingdom City Centre Recruitment Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Account Manager to join our team at City Centre Recruitment. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional customer service, and driving business growth.Key ResponsibilitiesCustomer Service:...
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Customer Service Manager
1 day ago
Gillingham, Kent, United Kingdom City Centre Recruitment Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Account Manager to join our team at City Centre Recruitment. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional customer service, and driving business growth.Key ResponsibilitiesCustomer Service:...
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Customer Service Manager
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Customer Service Manager
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Customer Success Coordinator
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