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Customer Service Representative

2 months ago


Gillingham, Kent, United Kingdom Mercury Hampton Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Advisor to join our dynamic team at Mercury Hampton. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide outstanding support to customers through various communication channels, including phone, email, and live chat.
  • Assist with product orders, technical inquiries, and training course details.
  • Ensure every customer interaction is a 5-star experience.

Requirements:

  • Excellent communication skills and a customer-focused approach.
  • Problem-solving skills and a team-oriented attitude.
  • Previous experience in customer service, with a plus for technical experience.
  • A proactive and friendly manner when dealing with customer inquiries.

What We Offer:

  • Competitive salary and performance-based bonuses.
  • Opportunities for personal growth and advancement in the exciting drone industry.
  • A modern office located in a central location with great transport links.

About Us:

Mercury Hampton is a business that focuses on creating long-term value for customers and employees through a passionate dedication to excellence and a disciplined management process. This drives a sustained competitive advantage in a dynamic market.