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Customer Service Representative

2 months ago

Poole, Poole, United Kingdom Hatched Recruitment Group Full time

Job Title: Customer Support Agent

Reports to: Customer Support Manager

Job Overview:
We are seeking a skilled Customer Support Agent to join our team at Hatched Recruitment Group. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:

  1. Manage and respond to customer inquiries and support requests in a timely and professional manner.
  2. Diagnose and resolve technical issues, escalating complex problems to senior team members as needed.
  3. Collaborate with internal stakeholders to ensure seamless ticket resolution and customer satisfaction.
  4. Provide training and guidance to colleagues to enhance their skills and knowledge.
  5. Contribute to the development of process improvements and best practices within the support team.
  6. Participate in regular meetings to discuss customer feedback, team performance, and business objectives.
  7. Stay up-to-date with industry trends and software updates to provide expert support to our clients.

Requirements:

  1. Proven experience in a customer support environment, preferably with finance software.
  2. Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
  3. Self-motivated and organized, with a strong attention to detail and ability to prioritize tasks effectively.
  4. Competent user of MS Office applications and ability to learn new software quickly.
  5. Collaborative and inclusive, with a passion for delivering exceptional customer experiences.

What We Offer:

We provide a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.