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Customer Service Representative

2 months ago

Tonbridge, Kent, United Kingdom Office Angels Full time

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and maintaining accurate records of customer interactions.

Key Responsibilities

  • Customer Service
    • Act as the first point of contact for customers, providing exceptional service via phone and email
    • Assist customers with their inquiries, resolve complaints, and escalate issues when necessary
  • Record Keeping
    • Maintain accurate records of customer interactions and transactions
  • Team Collaboration
    • Collaborate with other teams to ensure efficient resolution of customer requests
  • Industry Knowledge
    • Stay up to date with industry-specific knowledge and company products/services
  • Communication
    • Liaising with other departments and communicating with them effectively
  • Payment Processing
    • Manage the customer payment process
  • Process Improvement
    • Contribute to process improvements and suggest innovative ideas to enhance customer satisfaction

Requirements

  • Customer Service Experience
    • Previous experience in a customer-facing role, ideally via email/telephone
  • Communication Skills
    • Exceptional communication and interpersonal skills, with a friendly and professional demeanor
  • Problem-Solving
    • Strong problem-solving abilities and the ability to prioritize tasks effectively
  • Technical Skills
    • Proficiency in using CRM systems and Microsoft Office - full training is given
  • Teamwork
    • Proactive nature and willingness to go the extra mile to satisfy customers' needs
  • Adaptability
    • Ability to work collaboratively in a team and adapt to changing priorities

What We Offer

  • Competitive Salary
    • A competitive salary package, including benefits
  • Career Advancement
    • Opportunities for career advancement within the company
  • Dynamic Industry
    • Exposure to a dynamic and fast-growing industry
  • Supportive Team
    • Joining a supportive and inclusive team environment, where your contributions are valued
  • Development Opportunities
    • Development opportunities including Apprenticeship schemes
  • Managerial Support
    • A supportive manager who adapts to each person individually in terms of training and development