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Technical Support Specialist

2 months ago

London, Greater London, United Kingdom The Institution of Mechanical Engineers Full time £35,000
Position: Technical Support Specialist

About Us
The Institution of Mechanical Engineers (IMechE) is a global organization with a rich history, dedicated to advancing the mechanical engineering profession. With a membership exceeding 115,000 across 140 countries, we are committed to fostering innovation and excellence in engineering.

We pride ourselves on being an Investors in People (IIP) Gold accredited organization, reflecting our dedication to our workforce, who play a crucial role in supporting our engineering community.

Role Overview
As a Technical Support Specialist, you will be responsible for delivering 1st and 2nd line technical support to our end-users. Your primary focus will be on providing exceptional customer service while troubleshooting hardware and software challenges to ensure the seamless operation of our IT infrastructure.

Key Responsibilities
In this role, you will:

  • Install, configure, and maintain various IT equipment, including desktops, laptops, tablets, printers, and other peripherals.
  • Manage user accounts and permissions through Active Directory and Office 365 Admin Centre.
  • Conduct IT onboarding sessions for new employees.
  • Maintain comprehensive records of support tickets, resolutions, and user interactions.
  • Provide support for Audio-Visual systems.

Candidate Profile
To be successful as a Technical Support Specialist, you should possess:

  • Experience in a service desk or 1st and/or 2nd line support capacity.
  • Strong customer service skills.

Additionally, you should have a foundational knowledge and a willingness to enhance your expertise in:

  • Microsoft Windows 10/11 and Mac OS.
  • Office 365 application suite.
  • Active Directory, including Azure AD, Group Policy, Intune, and Endpoint Manager.
  • Sophos Antivirus and Microsoft Defender 365 suite.
  • Email security services such as Mimecast or similar SaaS solutions.
  • Mobile device management for iOS and Android platforms.
  • Audio-visual and live event systems, including brands like Logitech and Shure.
  • Remote support tools, such as Team Viewer and Splash Top.

Additional Information
This position may require occasional travel to support events, which could involve overnight stays and working outside of standard office hours.

Benefits
We offer a competitive salary, generous holiday allowance, and various benefits, including a stakeholder pension scheme, life assurance, and private health coverage. We are committed to your continuous training and career development, alongside a range of wellbeing initiatives to promote a healthy work-life balance.

This is an excellent opportunity for a customer-oriented IT professional with experience in service desk or technical support roles to join our esteemed organization. We value diversity and are dedicated to providing equal employment opportunities for all candidates.