Concierge

4 days ago


Oxford, Oxfordshire, United Kingdom Malmaison Full time
Job Title: Concierge

We are seeking a highly skilled and enthusiastic Concierge to join our team at Malmaison Oxford. As a Concierge, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm and welcoming experience.

Key Responsibilities:
  • Welcoming guests and assisting with luggage and parking
  • Providing information and directions to local attractions and hotel facilities
  • Assisting with check-in and check-out processes
  • Offering recommendations for dining and entertainment
  • Ensuring the highest level of customer satisfaction
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Knowledge of local area and attractions
  • Full clean driving license
What We Offer:
  • Competitive rates of pay
  • Heavily discounted staff room rates
  • Discounted friends and family room rate
  • 35% off dining in our Brasseries and Bistros
  • Fully funded apprenticeship programmes
  • High street discounts
  • Cycle to work scheme
  • Healthcare cash plans
  • Referral schemes
  • Employee assistance programme
Our Sustainability Goals:
  • 100% renewable energy
  • Minimum 70% waste recycling
  • Chemical-free cleaning system
  • Volunteer opportunities for sustainable charities

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