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Customer Service Representative
2 months ago
About Us: Welcome to First Central Insurance Management Ltd, a prominent insurance provider dedicated to delivering outstanding service to our clients. We leverage data to enhance our operations, ensuring we provide optimal coverage at competitive prices tailored to our clients' requirements. Our achievements are driven by our committed team of professionals, both within and outside the organization.
Role Overview: If you are passionate about customer service and thrive on resolving issues to guarantee client satisfaction, we invite you to consider a position within our Customer Relations team. As a Client Relations Specialist, your primary responsibility will be to manage and resolve client complaints efficiently, communicate effectively with policyholders, and collaborate with various departments to address concerns.
Key Responsibilities:
- Document, investigate, and resolve client complaints in accordance with company procedures and performance metrics.
- Engage with policyholders through multiple communication channels in a professional manner.
- Take ownership of individual complaints and serve as a point of contact for other departments.
- Provide insights on complaint resolutions, trends, and underlying causes for continuous improvement.
- Make equitable decisions in line with departmental guidelines and manage complex complaints as necessary.
- Foster relationships with various departments and ensure adherence to policies at all times.
- Assist in the execution of the Customer Relations Strategy.
Skills and Experience:
- Previous experience in customer service with an emphasis on complaint resolution.
- Experience in the insurance or financial services industry is preferred.
- Proven ability to resolve client issues while balancing organizational needs.
- Excellent communication and problem-solving abilities.
- Strong organizational skills with the capacity to meet deadlines.
- Proficiency in IT tools, particularly Excel and databases.
Join Us: At First Central, we value our employees and provide an exceptional work environment. If you are eager to make a significant impact in customer relations, we encourage you to explore this exciting opportunity.
