Police Systems Hub Technical Specialist

3 weeks ago

Ipswich, Suffolk, United Kingdom HM Revenue and Customs Full time

Job Overview

Embark on a fulfilling career with HM Revenue and Customs (HMRC). Our organization is dedicated to fostering a workplace that emphasizes purpose, growth, and a genuine sense of community. Hear from our employees as they share their experiences and insights about life at HMRC.

Visit our platform to explore more and uncover your potential.

About the Risk and Intelligence Service (RIS)

The Risk and Intelligence Service (RIS) plays a pivotal role in HMRC's compliance and enforcement initiatives. The Intelligence team within RIS focuses on enhancing the understanding of organized crime and serious fraud that affects HMRC. Our mission is to produce high-quality intelligence products that inform decision-making and compliance strategies to maximize our effectiveness.

Our approach includes:

  • Gathering, analyzing, and utilizing intelligence to pinpoint the most significant threats to HMRC and guide operational decisions.
  • Providing critical information, intelligence, and real-time operational support to HMRC teams, law enforcement agencies, and international partners to enhance their effectiveness.
  • Creating and implementing impactful intervention strategies to combat serious non-compliance.
  • Collaborating with national and international entities to amplify our collective impact and capabilities.

This role offers the chance to join the Police Systems Hub, collaborating closely with HMRC colleagues and law enforcement agencies.

Position Description

The Police Systems Hub is responsible for creating and updating records within police systems for HMRC investigations and prosecutions. We facilitate the sharing of intelligence to assist HMRC teams in their investigative efforts.

Are you a natural leader with outstanding communication abilities? Are you organized and enjoy teamwork? If this resonates with you, we would be delighted to welcome you to our team.

Key Responsibilities

  • Engage with our clients to comprehend their needs and expectations, delivering a service that balances quality and cost-effectiveness.
  • Oversee the workflow into team mailboxes, identifying urgent cases and allocating tasks to ensure compliance with Home Office deadlines.
  • Ensure the quality of the team's output through a structured quality assurance framework, providing constructive feedback.
  • Offer technical guidance and support to colleagues and partners, establishing yourself as a visible leader.
  • Foster a culture of continuous improvement by identifying service delivery challenges, reporting them, and implementing practical solutions.

Training Opportunities

We prioritize potential in our recruitment process and provide a comprehensive 12-month training program designed to equip you with the necessary skills and experience for success.

Completion of the College of Policing's training is required for this position. You may be required to attend the College of Policing for training that cannot be delivered in-house or online, which may involve overnight stays for up to one week.

Security Clearance

National Security Vetting (NSV) at Security Check and Non-Police Persons Vetting level 3 (NPPV3) is mandatory for this position.

Successful candidates will be offered employment contingent upon holding or being able to obtain both NSV at Security Check clearance level and NPPV3. Failure to meet these security vetting requirements will result in the withdrawal of the job offer.

Candidate Profile

The ideal candidate will:

  • Demonstrate accuracy, quick comprehension of information, and effective task prioritization.
  • Exhibit proactivity, strong problem-solving skills, sound decision-making capabilities, and excellent communication.
  • Build collaborative relationships with our partners.
  • Work closely with others to exchange ideas and enhance processes.
  • Exemplify leadership behaviors and drive team performance.
  • Operate independently to a high standard while also effectively contributing as a member of the leadership team.
  • Take ownership of personal development.
  • Possess a working knowledge of Microsoft Office 365 applications.

Desirable Qualifications:

  • Familiarity with police systems.

Behavioral Competencies

We will evaluate candidates against the following competencies during the selection process:

  • Managing a Quality Service
  • Communicating and Influencing
  • Making Effective Decisions

Employee Benefits

In addition to a competitive salary of £28,341, HMRC contributes £7,652 towards your membership in the Civil Service Defined Benefit Pension scheme.

HMRC offers both Flexible and Hybrid Working policies, allowing you to balance your professional and personal commitments. We encourage applications from individuals seeking flexible arrangements and will consider requests where feasible, in light of our operational and customer service needs.

We provide a generous leave allowance, starting at 25 days and increasing by one day for each year of qualifying service, up to a maximum of 30 days.

  • Pension contributions equal to at least 27% of salary.
  • Family-friendly policies.
  • Personal support.
  • Coaching and development opportunities.

To learn more about HMRC and discover what it’s truly like to work here, please visit our website.

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