Customer Service Coordinator

2 weeks ago

Londonderry, United Kingdom Donnelly Group Full time
Job Title: Customer Service Co-ordinator

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Co-ordinator.

Job Purpose:

The Customer Service Co-ordinator will act as a liaison between customers and our service department, communicating with customers regarding vehicle problems and repair timelines, and expressing customer concerns to the service department. The successful candidate will demonstrate exceptional customer service skills and a sales-minded attitude.

Key Responsibilities:

  • Communicate with clients about vehicle problems, insurance questions, and warranty issues
  • Maintain positive relationships with clients to ensure repeat and return customers
  • Approach transactions with sales-minded professionalism and suggestively sell products and services to clients
  • Answer customer questions about services, including when to expect vehicle repairs
  • Display extensive knowledge about products and services
  • Ensure customer vehicle is finished on time and details for customer services rendered and costs for those services
  • Use all methods of customer communication to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
  • Communicate with technicians about vehicle statuses and ensure that vehicles will be ready for customers on time
  • Act as an advocate for clients when communicating vehicle problems and needs to the repair department
  • Liaise with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them
  • Process customer payments

Requirements:

  • Full valid driving license required
  • Excellent customer facing skills
  • Excellent organisation and time management skills
  • Strong communication skills
  • Sales experience
  • Self motivated
  • Teamworking
  • Strong computer skills

About Us:

The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.

Our Culture:

Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a 'Foundation Day'; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.

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