IT Team Lead

23 hours ago


Ellesmere Port, Cheshire, United Kingdom EMS Healthcare Full time
About the Role

We are seeking an experienced IT Team Lead to join our team at EMS Healthcare. As a key member of our IT department, you will be responsible for overseeing the effective management of our IT team and ensuring that all of our endpoints and systems are working to the required standards.

Key Responsibilities
  • Lead and manage the IT team to deliver fast and effective support to our users and clients.
  • Act as a direct point of escalation for 2nd/3rd line technical issues and ensure that all 1st line activities are completed across the site.
  • Develop and implement processes, training, and skills to support the growth and efficiency of the team.
  • Build relationships with key stakeholders and business leaders to ensure the right day-to-day support is provided.
  • Manage major incidents within the UK and Ireland businesses and ensure escalation processes and procedures are followed.
Requirements
  • Minimum 2 years in 2nd line support.
  • Experience of leading, developing IT professionals.
  • Good working knowledge of ITIL processes with strong security awareness.
  • Good understanding of IT Service Management principles.
Skills
  • Strong interpersonal and relationship management skills.
  • Excellent communication skills.
  • Active Directory administration.
  • Office 365 administration.
  • Knowledge of Microsoft Server operating systems.
  • Experience of virtualization.
  • Strong knowledge of Azure and Office 365 platforms.
  • Network knowledge and troubleshooting skills.
Benefits
  • Flexible hours and days negotiable.
  • Bank holidays and annual leave.
  • Occasion Day each year.
  • Opportunity to buy additional annual leave days.
  • Enhanced maternity and paternity leave.
  • Health scheme funded by EMS Healthcare.
  • Personalised benefits, rewards, and discounts via a Benefits Hub.

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