Cosmetics Team Lead

6 hours ago


Ellesmere Port, Cheshire, United Kingdom MAC Full time

Job Summary

The Cosmetics Counter Lead is responsible for driving sales turnover and market share through exceptional customer service and product knowledge.

Key Responsibilities:

  • Reflect a credible and professional brand image to all internal and external customers
  • Maximise sales through effective selling and customer engagement
  • Contribute to efficiencies through adherence to company procedures and guidelines
  • Understand daily and weekly targets
  • Stay up-to-date with competitor activities and missed opportunities
  • Effectively utilise social media to drive business and protect brand image
  • Deliver the brand strategy and local plan
  • Plan and implement local marketing and events initiatives
  • Deliver excellence in customer service and execution of service measures
  • Be an ambassador for the brand and lead the way to ensure brand values are represented
  • Manage refunds and complaints in line with company guidelines
  • Use digital tools to stay up-to-date with knowledge
  • Deliver a consumer recruitment and retention strategy
  • Develop up-to-date knowledge of products to deliver an industry-leading experience

Operations

Plan to ensure delivery of excellent standards at all times

Review retail standards on a daily basis

Ensure deliveries, stock movements, and administration are completed within agreed company timeframes

Ensure all auditable processes and administration are actioned to company guidelines

Minimise stock loss by implementing company security policies and procedures

Create and maintain a safe working environment for customers

Ensure all health and safety responsibilities achieve a minimum overall grading of 'Acceptable' during audits

Commerciality

Manage daily replenishment and take appropriate action

Maximise sales performance by utilising commercial reports

Plan and deliver visual merchandising layout

Identify stock package issues and take corrective action

Effectively manage promotions and discounts

Identify trends and make suggestions to enhance product performance

Qualifications

Experience in a fast-paced retail and/or consumer-facing environment

Ability to drive self-development

Commercial understanding and awareness of the industry

Effective communication, organisation, and prioritisation skills


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