Technical Support Engineer
1 week ago
Sword Group is a leading provider of business technology solutions within the Energy, Public, and Finance sectors, driving real transformation change within our clients. We use proven technology, specialist teams, and domain expertise to build solid technical foundations across platforms, data, and business applications.
We are seeking an experienced Applications Support Specialist with OSI PI systems experience to join our team on a permanent basis. This role will support and manage our customer's portfolio of applications and systems to support a wide range of critical business processes.
Key Responsibilities- Provide technical support and maintenance for our customer's portfolio of applications and systems.
- Collaborate with vendors to ensure timely resolution of technical issues.
- Analyze and troubleshoot complex technical problems.
- Develop and implement solutions to improve application interoperability and integration.
- Work closely with our development team to ensure seamless integration with new systems and applications.
- Develop and maintain technical documentation and knowledge base.
- Previous extensive experience as an Applications Support Specialist.
- Experience of supporting Energy sector or similar application portfolios, with a knowledge of SQL, Oracle, and necessary database interfaces.
- Experience working and liaising closely with vendors and has the ability to keep them on track.
- Analytical skills.
- Application interoperability, integration, data flows, functionality overlap.
- Real-time data / PI knowledge/understanding.
- Database knowledge.
- Automation/scripting skills: C#, Python (desirable).
- Reporting.
- Understanding on Allocations, system configuration and performance, Production / Lost-production figures.
- Familiar with Agile & DevOps.
- Fast learner and delivery-focused.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Flexible working arrangements to support work-life balance.
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