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Customer Service Representative

2 months ago

Swansea, City and County of Swansea, United Kingdom Hays Specialist Recruitment Limited Full time

About the Role

We are seeking a skilled Customer Service Representative to join our team at Hays Specialist Recruitment Limited. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and candidates.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and helpful information to customers via phone, email, and chat
  • Maintain detailed records of customer interactions and communications
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Stay up-to-date with industry trends and best practices in customer service

Requirements

  • Previous customer service experience, preferably in a similar industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in customer service software and Microsoft Office Suite
  • Strong problem-solving and analytical skills

What We Offer

  • A collaborative and supportive work environment
  • Opportunities for career development and advancement
  • Flexible working hours
  • Potential for the role to be extended based on performance and business needs

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please click 'apply now' to forward your application.