Maitre D'

2 months ago


London, Greater London, United Kingdom TROIA (UK) RESTAURANTS LIMITED Full time
Job Description

We are seeking a highly skilled and experienced Maitre D' to join our dynamic team at Daphne's, a luxurious Italian restaurant in South Kensington. As a Maitre D', you will be the first point of contact for our guests, setting the tone for their experience at our restaurant.

Key Responsibilities:
  • Greet and Welcome Guests: Provide a warm and professional welcome to our guests, ensuring they feel valued and respected.
  • Manage Reservations: Accurately and efficiently manage reservations, ensuring seamless table assignments and minimizing wait times.
  • Coordinate with the Service Team: Work closely with the service team to ensure a seamless dining experience, providing exceptional customer service and attention to detail.
  • Answer Phone Calls and Inquiries: Respond to phone calls and inquiries in a professional and courteous manner, providing information and assistance as needed.
  • Maintain the Reception Area: Ensure the reception area is clean, organized, and well-maintained, reflecting the high standards of our restaurant.
Requirements:
  • Previous Experience: Previous experience as a receptionist, host, or Maitre D' in a restaurant or hospitality setting.
  • Technical Skills: Experience with Open Table or Seven Rooms, with a strong understanding of reservation management systems.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Organizational Skills: Strong organizational skills, with the ability to multitask in a fast-paced environment and maintain attention to detail.
  • Positive Attitude: A positive and friendly demeanor, with a passion for delivering exceptional customer service.
Benefits:
  • Generous Discount: Generous discount off your bill, including drinks, when dining in one of our restaurants across the Group.
  • Opportunities for Progression: Unrivalled opportunities for progression across the Group, with a focus on developing your skills and career.
  • Paid Overtime: Paid overtime, ensuring you are fairly compensated for your hard work and dedication.
  • Holiday Entitlement: 28 days holiday, increasing with length of service up to 5 extra days.
  • Recommend a Friend Scheme: Recommend a friend scheme with great bonuses per individual referral.
  • Exclusive Access: Exclusive access to our discounts, including money off gym memberships, travel, online shopping, gadgets, and much more.
  • Reward Programmes: Reward programmes, long service awards, and staff recognition and incentives.

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