Product Support Engineer
3 days ago
Job Title: Product Support Engineer (Mechanical Engineer)
Job Type: Contract, potential to go permanent after 6 months
Hours: 37 hours per week
Job Specification:Aim of the role:
To work in a product support environment, utilizing mechanical engineering skills to provide technical assistance and support to customers. The role requires flexibility, adaptability, and a strong understanding of product lifecycle management (PLM) tools.
Key Responsibilities:
- Provide technical support to customers via phone, email, or in-person, resolving product-related issues and answering technical queries.
- Collaborate with cross-functional teams, including design, manufacturing, and quality assurance, to ensure seamless product support.
- Develop and maintain technical documentation, including user manuals, guides, and troubleshooting guides.
- Conduct product testing and validation to ensure compliance with industry standards and regulations.
- Stay up-to-date with product developments, industry trends, and emerging technologies to provide expert advice and guidance.
Person Specification:
- Experience with PLM tools, such as SolidWorks or similar software.
- Qualified to at least HNC in a mechanical engineering discipline.
- Strong understanding of mechanical engineering principles, including design, materials science, and manufacturing processes.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Attention to detail and ability to maintain accurate records and documentation.
BMR Solutions is a leading provider of recruitment services, specializing in the placement of skilled professionals in various industries. We are committed to delivering exceptional service and supporting our clients in achieving their business objectives.
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