Reception Host

3 weeks ago

London, Greater London, United Kingdom Raffles London at The OWO Full time
Guest Relations Host - London

Raffles London at The OWO embodies the elegance and legacy of Raffles, situated in one of the most iconic locations in the world. This remarkable Grade II* listed Edwardian structure has been meticulously renovated to feature 120 luxurious rooms and suites, alongside a collection of 85 exceptional branded residences. The OWO destination boasts nine exquisite dining establishments and three bars, including a signature venue by renowned chef Mauro Colagreco. The Guerlain spa and Pillar Wellness provide state-of-the-art wellness experiences, complemented by a grand ballroom, The Whitehall, which accommodates up to 600 guests for various events and celebrations.

Within these historic walls, where influential leaders once shaped history, we invite guests to forge new and inspiring connections.

At Raffles, guests arrive as visitors, depart as friends, and return as family.


An outstanding opportunity is available for a Guest Relations Host to join the Raffles London at The OWO.

Reporting to the Head Host, you will be tasked with providing guests with a warm, timely, and efficient service to ensure an exceptional experience for both guests and members. A comprehensive understanding of menu offerings and operational systems is essential.

As a Guest Relations Host, your responsibilities will encompass:

  • Addressing guest inquiries in a courteous, prompt, and efficient manner
  • Maintaining extensive knowledge of menu items and all available products
  • Adhering to proper reporting protocols when issues arise
  • Upholding grooming standards, including uniform presentation, cleanliness, and personal hygiene
  • Assisting callers with courtesy and efficiency, ensuring messages are clear and accurately relayed to the appropriate personnel
  • Possessing a thorough understanding of the restaurant's seating arrangements
  • Accompanying guests to their tables and ensuring their comfort
  • Orienting guests within the restaurant and addressing any inquiries regarding the brand, concept, cuisine, and featured artists
  • Complying with restaurant security, fire safety regulations, and all health and safety legislation
  • Implementing sustainable practices in daily operations regarding waste management and procurement
  • Performing additional duties as assigned, which may include working in different departments or restaurants as needed.

Who are we seeking?

  • Exceptional interpersonal skills that foster a positive workplace culture
  • Open-mindedness and adaptability
  • A positive and enthusiastic demeanor
  • Prior experience in a customer service role within the hospitality, leisure, or retail sectors (LQA standards)
  • Strong grooming and presentation standards
  • Effective communication skills, both verbal and written
  • Relevant experience in a Host role


Why become part of our Raffles team?

Joining one of the world's premier hotels comes with numerous benefits, including:

  • 28 days of annual leave, inclusive of public holidays, plus an additional day for each year of service up to five years (totaling 35 days).
  • Complimentary staff meals during shifts.
  • Free dry cleaning for uniforms.
  • Employer pension contribution of 3%.
  • Enhanced sick leave provisions.
  • Improved maternity, paternity, and adoption pay.
  • Life insurance equivalent to one year's salary.
  • Employee assistance programs, including virtual GP services and financial counseling.
  • Season ticket loans and a cycle-to-work scheme.
  • Colleague gifting to commemorate special occasions.
  • Paid time off for moving or volunteering for a charity of your choice.
  • Internal training and development programs tailored to individual needs.
  • Engaging events, such as pub quizzes, team runs, or festive celebrations.
  • Employee benefit card offering discounts of up to 30% at Accor properties worldwide and Raffles London dining outlets.
  • Global career development opportunities across Accor's extensive brand portfolio.

What are the Raffles Values?

Be You: Embrace creativity, innovation, and enthusiasm, showcasing your unique personality.

Be Kind: Exhibit humility and generosity through emotional connections with colleagues and guests.

Be Happy: Uplift colleagues and guests through joyful interactions and a positive attitude.

Be Confident: Share knowledge and skills openly with colleagues to achieve excellence.

Have Your Purpose: Show care and responsibility in your role, making a meaningful impact on the business.

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