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Reception Manager

3 months ago

City of London London, Central London, United Kingdom Leonardo Royal Hotel St Paul's Full time

Be Yourself Be a Champion for Your Team Be Leonardo

As a Reception Manager youll be the backbone of the team as youll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. Take a deep breath because youll be stepping into a busy role Youll be supervising the Reception operations and ensuring that all guests needs are met: youve got their backs from arrival through to departure.

Some of the perks you could enjoy include:

  • Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break youve been dreaming of
  • Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
  • Meals on duty
  • Talent referral scheme: earn yourself a bonus for recommending a friend to join us
  • We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
  • The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
  • Ongoing job-related training programmes with clear paths for progression

If youre our ideal Reception Manager, you will:

  • Be yourself
  • Make suggestions to maximise our guest care strategies
  • Maximise revenue by supporting with upselling
  • Coach and train new team members to help them reach their full potential
  • Work alongside the Front Office Manager to bring proactive solutions to the table
  • Bring your positive energy to work with you every day

Why come join us?

We look after our colleagues just as well as we look after our guests. Once youre part of the team, youre part of the Leonardo community and its our role to keep you at the top of your game as a Reception Manager Our Managers hold key roles in supporting team members and Heads of Department every day, so we support your skills with our People Programme and Passion 4 People Leonardo Culture workshops. To develop your business and people skills we also offer an 8-month Fast Forward Programme to help you progress to the next stage in your career With our support on tap, top-notch practical training and clear progression youll be on track for a brilliant future in Hospitality.


Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; theres never been a more exciting time to come join us


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