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Customer Service Representative

2 months ago

Crawley, West Sussex, United Kingdom Search Full time

Job Summary

We are seeking a highly skilled and motivated Customer Service Advisor to join our team at Search. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Handle customer complaints and concerns in a fair and empathetic way
  • Provide product information and make recommendations to customers
  • Collaborate with internal teams to resolve customer issues and improve customer experience
  • Meet or exceed customer service standards and metrics

Requirements:

  • Excellent verbal and written communication skills
  • Good IT skills and ability to learn new technologies
  • Clear and friendly telephone voice
  • Ability to work in a fast-paced environment and multitask effectively
  • Resilient personality and ability to handle high-volume calls

What We Offer:

  • A supportive and collaborative work environment
  • Opportunities for career growth and professional development
  • A competitive salary and benefits package
  • A chance to work with a dynamic and innovative company

About Search:

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.