Facilities Operations Coordinator

3 weeks ago


Burton upon Trent, Staffordshire, United Kingdom OCS Group Full time

About the Role

OCS Group is seeking a skilled Facilities Administrator to manage a high volume of transactions and provide exceptional customer service to our clients. As a key member of our facilities management team, you will be responsible for:

Main Responsibilities:

* Managing a large volume of service requests from clients, including logging and updating issues, tasks, complaints, and queries in our Computer Aided Facilities Management (CAFM) system.

* Providing general enquiries and queries resolution, and following the approved quotes process for ad-hoc works.

* Updating the CAFM system with a full history of all requests logged before closing them.

* Proactively contacting service streams for updates on queries to ensure agreed Service Level Agreements (SLAs) are met.

* Booking in/out of contractors for works on site.

Requirements:

* NVQ in customer services is an advantage.

* Proficient in Microsoft Office/Excel.

* Previous experience in a call-handling environment and managing a CAFM system.

* Excellent customer service track record, written and verbal communication skills.

* Good attention to detail and level of accuracy.

Qualities:

* Customer-focused

* High degree of accuracy

* Team player

* Ability to work under pressure

* Positive attitude and problem-solving skills

* Commitment to achieving results

About OCS Group:

OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of services including cleaning, catering, security, technical services, energy management, and compliance. With a turnover of £1.5bn, we operate across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting local communities.



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