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Colorectal Pathway Coordinator

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Grimsby, North East Lincolnshire, United Kingdom Northern Lincolnshire and Goole NHS Foundation Trust Full time

Position Overview

An exceptional opportunity has arisen to become a vital member of a proactive team dedicated to guiding patients through the cancer diagnostic journey.

The Rapid Diagnostic Centre/Straight to Test initiative is a nurse-led program that oversees urgent referrals from Lower Gastrointestinal and Non-Site Specific Upper Gastrointestinal cases.

We are currently offering three full-time equivalent positions, with two focused on Colorectal and one on Upper GI. While all roles are Trustwide, one Colorectal position is based at Scunthorpe General Hospital and the other at Diana, Princess of Wales Hospital.

As a Pathway Coordinator, you will play a crucial role in ensuring that patients receive timely appointments and necessary investigations, while also meeting cancer care targets. You will serve as a primary contact for patients throughout their journey, addressing inquiries and providing updates on their investigation outcomes.

Key Responsibilities

  • Oversee the daily management of all colorectal two-week wait referrals received by the Trust. This includes assessing all referrals to direct them to the appropriate clinics based on patient needs, contacting patients to introduce the service, scheduling appointments, and collaborating with the Clinical Nurse Specialists (CNS) and other team members to manage each patient's care pathway.
  • Assist patients through the rapid diagnostic centre and colorectal straight to test pathways.
  • Evaluate incoming calls using a risk assessment framework, providing appropriate responses in accordance with established protocols and individual care pathways, utilizing effective communication skills and basic clinical knowledge, while liaising with CNS as necessary.
  • Utilize sound judgment to address the needs of individuals, identifying the complexity of situations, offering suitable advice, and escalating issues to registered practitioners when required.

About Northern Lincolnshire and Goole NHS Foundation Trust

NLAG is part of one of the largest acute and community healthcare groups in the NHS, serving over one million patients annually and managing a substantial budget.

Comprising two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our group is committed to delivering exceptional hospital and community services to the population we serve.

With nearly 20,000 staff members across five main hospital sites, we are dedicated to fostering a diverse, inclusive, and skilled workforce to provide outstanding care to our patients.

As Teaching Hospitals collaborating with the Hull York Medical School, we lead and contribute to research across various fields, including biomedical research, primary care, and oncology.

We are committed to creating a supportive work environment where all contributions are recognized and valued, empowering staff to perform their duties to the best of their abilities. Our commitment to promoting the health and well-being of our employees is fundamental to our values.

Flexible Working Opportunities

We encourage open discussions regarding flexible working arrangements to enhance work-life balance for our employees, which positively impacts the care we provide.

Local flexible working options are developed collaboratively between line managers and employees to ensure equitable access, regardless of role or shift pattern, based on patient and staff experience, service delivery, and work-life balance.

We value the diverse perspectives and ideas that a varied workforce brings, which ultimately leads to better outcomes for our patients. We welcome applications from individuals of all backgrounds and experiences.

For more information about Northern Lincolnshire and Goole NHS Foundation Trust and the unique benefits available to employees, please visit our recruitment website.

We are dedicated to safeguarding the welfare of children and vulnerable adults and expect the same commitment from all staff and volunteers.

Please note that new employees may be responsible for the cost of their DBS check if required for their role.

Qualifications and Experience

Essential

  • GCSE English Language and Mathematics (Grades A-C) or equivalent.
  • NVQ Level 3 or equivalent in business administration or a related field.

Desirable

  • Evidence of ongoing professional development.
  • Coaching qualification.

Occupational Experience

Essential

  • Relevant experience in health or social care.
  • Significant experience with data management and administrative systems.
  • Prior experience in an administrative capacity.
  • Proficiency in using databases and MS Office.
  • Experience in managing and tracking patient pathways.

Desirable

  • Experience in coordinating patient workloads.
  • Experience in coaching or educating patients and caregivers.
  • Experience in managing cancer pathways.