Resident Manager

5 days ago


Bracknell, Bracknell Forest, United Kingdom deverellsmith Full time

Job Title: Resident Manager

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

Company Overview: Deverellsmith is a leading recruitment agency specializing in property and construction placements.

Job Summary: We are seeking a highly skilled Resident Manager to join our team. The successful candidate will be responsible for ensuring an outstanding and effortless living experience for residents in our build-to-rent properties.

Key Responsibilities:

  • Customer-Facing Representative: Act as the primary point of contact for all current and prospective residents, providing exceptional customer service and support.
  • Experience Enhancement: Innovate and elevate standards to deliver an exceptional living experience, exploring opportunities for improvement and implementing changes as needed.
  • Occupancy and Revenue Management: Drive customer satisfaction across all platforms, achieving set targets for occupancy, revenue, and Net Promoter Scores.
  • Contracting and Compliance: Manage resident contracting, ensuring compliance with standards and legislation, and oversee applicant checks, screening, and commercial risk management.
  • Property Maintenance: Conduct inspections to maintain property standards and report maintenance issues, ensuring a high level of quality and safety.
  • Move-Out Process: Manage the move-out process, including deposit release, and ensure a smooth transition for residents.
  • Community Engagement: Participate in events and enhance resident experiences, fostering a sense of community and belonging.

Requirements:

  • Experience: Prior letting/property management experience, with a strong customer service background.
  • Skills: Excellent written and verbal communication skills, confident engagement with various stakeholders, proactive problem-solving attitude, adaptable, resilient, and able to manage pressure, and strong attention to detail and effective task prioritization.
  • Technical Skills: Proficiency in Microsoft Office applications and industry-related systems like Yardi/RentCafe.

What We Offer: A competitive salary, a dynamic and supportive work environment, and opportunities for professional growth and development.



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