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Customer Service Representative
2 months ago
Are you a customer service professional looking for a new challenge? Do you have experience in ecommerce and a passion for delivering exceptional customer experiences?
We are seeking a highly skilled Ecommerce Customer Service Executive to join our team at S4 Personnel Limited. As a key member of our customer service team, you will be responsible for providing top-notch support to our customers, resolving complaints, and taking and tracking orders.
Key Responsibilities:
- Provide exceptional customer service via phone, email, and chat
- Resolve customer complaints in a timely and professional manner
- Take and track orders, ensuring accurate and efficient processing
- Work collaboratively with internal teams to resolve customer issues
Requirements:
- 2+ years of experience in customer service, preferably in ecommerce
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Recent experience of working in a similar role, with a focus on customer satisfaction and loyalty
What We Offer:
- A competitive salary of £24,000 - £26,000 (Hybrid)
- 25 days holiday + 8 days Bank Holiday
- Pension scheme and private health and dentistry
- Gym subsidy and a supportive work environment
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
