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Customer Service Representative
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Croydon, Greater London, United Kingdom GSF Car Parts Full timeAbout the RoleAt GSF Car Parts, we are seeking a highly motivated and customer-focused individual to join our team as a Casual Retail Assistant. This is an exciting opportunity to work in a fast-paced environment, contributing to the success of our branch and delivering exceptional customer service.Main ResponsibilitiesProvide excellent customer service to...
Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Baggage & Courier Customer Service/Sales Account Handler. This role will involve providing exceptional customer service and sales support to our clients, while also coordinating with our courier and operations teams to ensure seamless service delivery.
Key Responsibilities- Initiate contact with customers and manage inquiries in a timely and professional manner.
- Provide quotes for the Baggage/Courier department for moves under 20 pieces, ensuring accurate and competitive pricing.
- Follow up with customers to convert inquiries into bookings, utilizing strong sales and negotiation skills.
- Coordinate with couriers and operations to schedule jobs, ensuring efficient and effective service delivery.
- Deliver exceptional customer service throughout the removal process, addressing any concerns or issues promptly and professionally.
- Handle payments and required shipping documents, maintaining accurate records and ensuring compliance with company policies.
- Assist with customer queries, providing clear and concise information to resolve issues and meet customer needs.
- Support warehouse duties, including package labeling and warehouse organization, to maintain a safe and efficient working environment.
To be successful in this role, you will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will also have a strong background in sales and customer service, with experience in a similar role or industry.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
