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Client Support Specialist

2 months ago

Crumlin, United Kingdom Randox Full time
About the Role

Randox Health is a leading provider of clinical diagnostics, dedicated to improving health worldwide through innovative diagnostic solutions. We are seeking a highly skilled Client Support Specialist to join our team at our headquarters in Ardmore.

Key Responsibilities
  • Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner.
  • Troubleshoot customer concerns related to orders, account status, and other relevant matters.
  • Deliver outstanding service by addressing customer queries effectively and providing essential support.
  • Identify potential sales opportunities and assist with sales by providing information about new and existing products.
  • Process payments and analyze customer queries and trends to improve service delivery.
  • Perform assigned administrative duties and collaborate with other team members and internal departments.
Requirements
  • Excellent verbal and written communication skills.
  • Previous experience in a similar role or customer-facing environment is desirable.
About Randox Health

Randox Health is a global leader in clinical diagnostics, dedicated to improving health worldwide through innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve.