Support Manager
3 weeks ago
Shaw Trust is a dynamic organization that values teamwork, inclusivity, and empowerment. As a Support Manager, you will be part of a great team that makes a positive impact in people's lives.
Job SummaryThe Support Manager role requires a highly organized, motivating, and innovative individual who can work in a fast-paced environment to support people with multiple barriers to achieve sustainable employment.
Key Responsibilities- Manage a complex caseload of participants to empower them into sustained employment.
- Broker and sustain exceptional relationships with employers, community organizations, and stakeholders to create opportunities for participants.
- Work in a payment by results contract environment, prioritizing workload and demonstrating exceptional time management skills to achieve KPI and target expectations.
- Collaborate with the team to create a positive and inclusive work environment.
- 5 GCSEs (A-C) or equivalent qualifications.
- Strong track record of working to targets and KPIs.
- Experience in managing and progressing clients or customers to meet agreed goals and ambitions.
- Knowledge of the local labour market.
- Good IT skills, including familiarity with Microsoft Office software and previous experience of working with databases.
- 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years' service up to 28 days.
- 2 days paid volunteering leave each year.
- An enhanced pension scheme after 6 months.
- Life Assurance at 3 times your annual salary rate.
- Access to a suite of learning and development opportunities.
- Opportunities to connect with our employee diversity networks.
- Health and Wellbeing initiatives.
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