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Tenancy Management Coordinator

2 months ago

Hammersmith Broadway, United Kingdom Red Personnel Full time
About the Role

We are seeking a highly skilled and dedicated Housing Officer to join our team at Red Personnel. As a key member of our organization, you will play a crucial role in delivering a high-quality tenancy and neighbourhood management service to our residents.

Key Responsibilities
  • Tenancy & Leasehold Management: Manage a designated patch of tenancies, ensuring compliance with all agreements and addressing breaches where necessary.
  • Resident Engagement: Build and maintain effective relationships with residents, enhancing their satisfaction and overall quality of life.
  • Support for Vulnerable Residents: Identify and support vulnerable residents by connecting them to relevant support services.
  • Tenancy Audits: Lead tenancy audits within your patch to keep business intelligence up to date on the properties and residents you manage.
  • Fire Safety Compliance: Identify and report fire safety issues, ensuring all necessary actions are taken to comply with best practice guidelines.
  • Voids & Re-letting: Work closely with the voids team to minimize rent loss and achieve performance targets.
  • Housing Advice: Provide high-quality housing advice and signpost residents to appropriate services.
  • Anti-Social Behaviour Management: Lead on ASB cases, ensuring swift resolution through effective partnership working.
  • Emergency Response: Respond to emergencies on estates, providing on-site support and reassurance to residents.
Requirements
  • Complex Problem-Solving: Ability to navigate complex systems and find effective solutions.
  • Critical Thinking: Challenge norms using evidence-based approaches and sound decision-making.
  • Creativity: Bring innovative ideas to improve service delivery and resident satisfaction.
  • Emotional Intelligence: High self-awareness with the ability to manage group dynamics effectively.
  • Service Orientation: A commitment to delivering outstanding service and achieving organizational goals.
Why Red Personnel?

At Red Personnel, we are committed to creating vibrant, sustainable communities. We offer a supportive environment where your contributions are valued and your professional growth is encouraged. If you have the drive to deliver excellent service and make a difference in the community, we want to hear from you.