Energy Advisor

3 weeks ago

City Of London, United Kingdom E Next Full time
Job Opportunity

We're seeking a talented individual to join our customer operations team as an Energy Advisor. As a key member of our team, you'll play a vital role in delivering exceptional customer service and supporting our customers with their energy needs.

Key Responsibilities:

  1. Provide top-notch customer service over the phone and via email, ensuring our customers receive the best possible experience.
  2. Support customers with a range of queries, from billing to meter exchanges, using your excellent communication skills and product knowledge.
  3. Work collaboratively with our team to resolve customer issues efficiently and effectively.
  4. Stay up-to-date with our products and services, using this knowledge to provide accurate and helpful advice to our customers.

What We Offer:

  1. A competitive salary and benefits package, including a generous pension contribution.
  2. A hybrid working approach, with the option to split your week between home and our London hub.
  3. 26 days holiday plus bank holidays, plus a guaranteed day off on your birthday.
  4. A range of flexible benefits, including extra holidays, retail discounts, and health and wellbeing options.
  5. A minimum of 30 hours per week, with opportunities for career progression and professional development.

About Us:

We're a dynamic and inclusive company, committed to equal opportunities and diversity. We believe in creating a workplace where everyone can thrive and be their best self. If you're passionate about delivering exceptional customer service and working in a fast-paced environment, we'd love to hear from you.

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