Fundraising Operations Development Manager

3 weeks ago

London, Greater London, United Kingdom Sue Ryder Full time
About the Role

Sue Ryder is seeking a Fundraising Operations Development Manager to join their Fundraising team, playing a crucial role in leading the implementation and management of their world-class fundraising operations model.

Key Responsibilities:
  • Manage and report on fundraising operations performance based on Key Performance Indicators (KPIs), as well as project deliverables within the fundraising operations remit.
  • Ensure the experiences of key stakeholders align with their strategic aims, as defined in their world-class fundraising operations strategy.
  • Work with key stakeholders to identify new ways of working, to enhance and improve fundraising operations processes and systems, and to develop and manage central process resources.
  • Oversee and help coordinate cross-departmental and cross-organisational fundraising operations projects.
  • Oversee the wider team's prioritisation process and ensure information is available for periodic reviews.
  • Manage line reports within organisational guidelines, undertaking necessary management responsibilities.
About You:
  • Strategic understanding of effective fundraising operations, including the ability to translate strategy into operational plans, develop processes to achieve strategic aims, and make recommendations for improvement.
  • Experience leading and delivering projects successfully within clear and communicated timelines.
  • Experience working effectively in a complex organisation of a similar scale and breadth of fundraising.
  • Experience of Change Management and Improvement and effective approaches.
  • Ability to evaluate processes and workflows holistically to identify areas for improvement and drive process improvement and change.
  • Data and Technical Skills with an understanding of the importance of clean and consistent data for business planning.
What We Offer:
  • 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time), Company pension scheme.
  • Staff discount with thousands of retailers.
  • Refer a friend scheme £250.
  • Enhanced maternity, paternity and adoption pay.

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